Privacy Policy for Imola Gold Jewelry
At Imola Gold Jewelry, we respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with applicable laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) if it applies to residents of the EU.
1. Information We Collect
We collect various types of information when you interact with our website, such as:
Personally Identifiable Information (PII): Name, email address, mailing address, payment information.
Non-personal Information: IP address, browser type, browsing data.
2. How We Use Your Information
We use your personal information for the following purposes:
Processing and completing your purchases: As part of our legal obligations under the General Data Protection Regulation (GDPR), we collect this information to complete sales in our online jewelry store.
Providing personalized products and services.
Improving the functionality of the website and the user experience.
3. Protecting Your Information
We comply with the California Consumer Privacy Act (CCPA), the Children’s Online Privacy Protection Act (COPPA), and other applicable data protection laws to protect your personal information.
We implement reasonable security measures, such as SSL (Secure Socket Layer) encryption, to protect sensitive data during transmission.
4. Sharing Your Information
We may share your personal information with:
Service providers: Payment processors, shipping companies, and customer support services.
Legal compliance: If required by law, such as to comply with a court order or request from a government agency, as permitted under the CCPA.
5. Use of Cookies
Our website uses cookies to improve the user experience. In compliance with the Electronic Communications Privacy Act (ePrivacy), you can opt out of cookies by adjusting your browser settings.
6. Your Privacy Rights
If you are a resident of California, you have certain rights under the CCPA and the CPRA, including:
The right to access the information we have collected about you.
The right to delete the personal information we hold.
The right to opt out of the sale of your personal information.
If you wish to exercise any of these rights, please contact us at imolallc1110@gmail.com.
7. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be reflected on this page with the updated date.
Refund Policy for Imola Gold Jewelry
At Imola Gold, we are committed to offering high-quality jewelry in authentic 18K gold. Therefore, our refund policies are clear and specific to protect both the customer and the integrity of our brand.
Accepted Refunds
We only process refunds in the following cases:
If the item arrives broken or damaged:
- The customer must send a photo of the damage within the first 24 hours of receiving the item.
- The photo must be sent via WhatsApp to +1 (786) 690-4837 or to the email: imolallc1110@gmail.com.
- After receiving the evidence, a store credit may be issued for the customer to purchase another item.
- A full refund will only be processed if the damage is irreversible and the item cannot be replaced.
If the item is not 18K gold or has manufacturing defects:
- The customer may request a review if they believe the item is not 18K gold or has manufacturing defects.
Our team will assess. - That the item is the same item sold by Imola Gold.
- That it truly does not meet the 18K gold standard or has obvious manufacturing defects.
If the item is confirmed to be non-compliant, a full refund will be issued.
Cases in which we do not accept refunds
- If the damage occurred after delivery (due to use, wear and tear, mishandling, or accident).
- If the item was modified, tampered with, or altered by an unauthorized third party.
- If the customer did not complete the reporting process within the specified timeframe (24 hours for items damaged upon receipt).
Inspection and Shipping Process
Before shipping each item:
- We conduct a strict quality review.
- We document each piece to ensure its condition and authenticity at the time of shipment.
Recommendations
We suggest carefully reading the description of each product before purchasing and keeping the original packaging until you are sure the garment has arrived in perfect condition.
Contact Information
For any questions regarding this policy or the status of your order, you can contact us via:
- Email: imolallc1110@gmail.com
- WhatsApp: +1 (786) 690-4837
- Location: West Palm Beach, FL
